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Front Desk Specialist

Pooler, Georgia•Full-time
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About the Job
Job Summary:

This position is responsible for greeting and assisting patients and visitors with check in and general information, providing excellent care, collaborating effectively with all departments, and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism.

Qualifications:
  • High school diploma or equivalent required.
  • Work experience of at least 1 year in a medical office is required.
  • May travel to other offices to help when needed (Statesboro) 
  • Must be comfortable collecting payments.
  • Knowledge of insurance is preferred.
  • Customer service experience preferred.
  • Good oral and written communication skills. 
  • Good interpersonal and organizational skills.
  • Detail oriented.
  • Must be friendly, able to multi-task, and work well in a fast-paced environment.

Responsibilities:
  • Welcomes patients and visitors by greeting patients and visitors in a courteous friendly manner. 
  • Answers or refers inquiries appropriately.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization acknowledging patient's arrival and keeping patient appointments on schedule by acknowledging patient in the PM system in a timely and efficient manner.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Assists with obtaining revenue by recording and updating insurance information; recording and collecting patient coinsurance/copays.
  • Maintains front office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by assisting in other duties as determined by the Department Manager.

Other functions:
  • Performs other logically associated duties that enhance position through Continuous Quality Improvement.
  • Serves as a preceptor for new Employees.
  • Competent in computer applications pertaining to position.
  • Other duties as assigned.
About Centurion Spine and Pain Centers
We are proud to be the leading providers of progressive interventional pain relief. Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care. LOOKING FOR A CAREER IN THE MEDICAL FIELD? Apply today and have the potential to join the Leading Interventional Pain Management Specialists. At Centurion Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain. Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.
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